Can I get a refund if I change my mind after buying a ChatGPT Plus account?

No, because crypto payments are irreversible. We only offer replacements for defective items, not refunds for buyer's remorse. Please read the listing carefully before purchasing.

What qualifies as a defective AI subscription account?

An account that is banned or locked within 24 hours of delivery, has the wrong region, or is missing promised features. User-caused issues like changing the password or hitting rate limits are not covered.

How long does a replacement take?

We issue replacements within 24–48 hours after confirming the defect. Contact us on Telegram at @jasonma127 with your order number and transaction hash to start the process.

What if the same tier is not available for replacement?

We will offer an equivalent product or an upgrade at no extra cost. If you decline, the case is closed as we do not offer refunds.

Why can't you refund my USDT like a credit card refund?

Blockchain transactions are final and cannot be reversed. There is no chargeback mechanism for USDT. Refunding would require a new transaction with additional network fees, which is not operationally feasible.

My ChatGPT Plus account hit the rate limit. Can I get a replacement?

No, rate limits are a normal part of the service. ChatGPT Plus has a 40-message-per-3-hours limit on GPT-4. This is not a defect.

What should I include in my support request?

Include your order number, the transaction hash (TXID) of your USDT payment, and a screenshot showing the issue (e.g., ban message, error). Send it to @jasonma127 on Telegram.

Is a VPN ban covered under your replacement policy?

No, if the provider blocks your VPN, that is not a defect. Use a stable IP without a VPN to avoid issues.

Refund and Replacement Policy for AI Subscription Orders

How Crypto Refunds Are Different from Card Refunds

With a credit card, you can dispute a charge and get a provisional refund while the bank investigates. That process relies on the card network's ability to pull money back from the merchant. Crypto transactions on Ethereum (ETH), TRON (TRC-20), or Binance Smart Chain (BEP-20) are final once confirmed. There is no central authority to reverse a USDT transfer. The merchant cannot issue a "refund" in the traditional sense—they can only send you a new account or a different product. This is why our policy focuses on replacements rather than cash returns. For example, if your ChatGPT Plus account is banned within 24 hours of delivery, we will replace it with a fresh account of the same tier. But if you simply change your mind or find a better deal elsewhere, we cannot return your USDT because the transaction is immutable.

What Is Defective on Arrival (DOA)

A product is considered defective if the issue is present at the time of delivery and is not caused by your actions. For AI subscriptions, the following qualify as DOA:

**Account banned or locked within 24 hours** of receiving credentials. This indicates the account was flagged by the provider (OpenAI, Anthropic, etc.) due to the source of the account, not your usage.
**Wrong region** – If you ordered a US-region ChatGPT Plus account but received an EU or UK account, that is a mismatch.
**Missing claimed features** – For example, a Claude Pro account that does not have API access when the listing promised it, or a Midjourney account without the full feature set.
**Invalid credentials** – Login details that do not work at all.

If you encounter any of these within 24 hours of delivery, you are entitled to a replacement of the same tier. We do not offer refunds, but we will replace the item within 24–48 hours.

What Is Not Covered

Not every problem is a defect. The following are not eligible for replacement:

**User-caused issues** – If you change the password, email, or security settings and get locked out, that is your responsibility.
**Policy enforcement after delivery** – If OpenAI bans an account after 48 hours because of automated detection of shared usage, that is not a defect. The account was working when delivered.
**Region change after purchase** – If you later move to a different country and the subscription no longer works, that is not a defect.
**Rate limits** – AI subscriptions have usage caps. Hitting the rate limit for ChatGPT Plus (e.g., 40 messages per 3 hours) is normal behavior, not a defect.
**Simultaneous viewer caps** – For streaming accounts (like Netflix or Spotify), sharing credentials with too many people can trigger a cap. That is user error.
**VPN bans** – If you use a VPN that the provider blocks, that is not our fault.
**TOS violations** – If you use the account for prohibited activities (e.g., scraping, reselling), any resulting ban is on you.

Replacement SLA and Process

If your order is DOA, here is the step-by-step process to get a replacement:

**Contact support within 24 hours** of delivery via Telegram at @jasonma127. Include your order number, the transaction hash (TXID) of your USDT payment, and a screenshot of the issue (e.g., error message, ban notice).
**We verify the defect** – We check the account status and confirm the issue is not user-caused.
**Replacement issued** – Within 24–48 hours, we send you a new account of the same tier. If the same tier is unavailable, we offer an equivalent or upgrade at no extra cost.

Replacement is the only remedy. No partial refunds, no store credit. If you decline a replacement, the case is closed.

Edge Cases by Product Niche

Different products have unique failure modes. Here is how we handle them:

Product	Common Issue	Policy
ChatGPT Plus	Account banned within 24h	Replace with new account
Claude Pro	Wrong region (EU vs US)	Replace with correct region
Cursor Pro	Missing Pro features	Replace or upgrade
Midjourney	Account locked due to suspicious activity	Replace if within 24h
GitHub Copilot	License not activating	Replace with fresh license
SMS-verify	Number already used	Replace with unused number
Streaming (Netflix, etc.)	Simultaneous viewer cap hit	Not covered – user error
VPN	Provider banning shared keys	Not covered – provider policy
VPS	Provider TOS violation (e.g., crypto mining)	Not covered – user activity

For AI subscriptions specifically, rate limits are not a defect. ChatGPT Plus has a 40-message-per-3-hours limit on GPT-4. Claude Pro has a 100-message-per-8-hours limit. These are documented by the providers and are not grounds for replacement.

Why We Cannot Offer Refunds

The core reason is operational: USDT payments on TRC-20 cost about $1–$2 in network fees, and on ERC-20, fees can exceed $10. Reversing a payment would require sending a new transaction, incurring fees again, and there is no guarantee the original funds can be recovered. Moreover, crypto payments are pseudonymous—we cannot verify your identity to process a chargeback. The only sustainable model is to replace defective items. This is standard across all reputable crypto digital goods marketplaces. We prioritize speed of replacement over cash refunds.

How to Avoid Issues

**Read the listing carefully** – Check the region, features, and any usage limits.
**Use the account immediately** – Test login within the first hour. If something is wrong, report it right away.
**Do not change credentials** – Keep the provided email and password unchanged until you are sure the account works.
**Use a stable IP** – Avoid VPNs or proxies that might trigger fraud detection.
**Understand provider policies** – OpenAI bans accounts that are resold or shared. Use the account as a single user.

Contact Support

For any issue, reach out on Telegram: @jasonma127. Include your order number and TXID. We respond within 1–2 hours during business hours (UTC+8). Do not open a dispute on the marketplace without contacting us first—most issues can be resolved quickly with a replacement.

Updated 2026-05-25.